From the mind of Hamish

My views on news, current events, sports and the general goings on in my life.

Sunday, February 03, 2008

At exactly what point did we decide that we could accept mediocre performance from companies we do business with? Right now I have mobile phone giant Vodafone trying to get me to transfer my Internet and home phone over to them. They are offering a pretty good deal too, but why am I hesitating? Because they can't even get my mobile phone service right!

On Friday I was in the server room attending to a server acting up when I got a call, and while on that call I got a text message. The text message informed me that I have 2 voicemail messages. One of the messages was from a minute earlier and my phone had not rung at all. This has happened before and I put it down to my crap phone, but my new 3G phone I hardly expected it to continue.

The second voicemail message was from Tuesday, and this was the first I had found out about it. While talking to others in the office I found that these voicemail delays are not uncommon.

So the question is, why do I pay this company $40 a month for service that is no up to scratch? And, if they can't get their core services right, why should I give them more services?

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