At exactly what point did we decide that we could accept mediocre performance from companies we do business with? Right now I have mobile phone giant Vodafone trying to get me to transfer my Internet and home phone over to them. They are offering a pretty good deal too, but why am I hesitating? Because they can't even get my mobile phone service right!
On Friday I was in the server room attending to a server acting up when I got a call, and while on that call I got a text message. The text message informed me that I have 2 voicemail messages. One of the messages was from a minute earlier and my phone had not rung at all. This has happened before and I put it down to my crap phone, but my new 3G phone I hardly expected it to continue.
The second voicemail message was from Tuesday, and this was the first I had found out about it. While talking to others in the office I found that these voicemail delays are not uncommon.
So the question is, why do I pay this company $40 a month for service that is no up to scratch? And, if they can't get their core services right, why should I give them more services?